shipping and return policy
At Magia, we strive to get your goodies to you as quickly as possible! Here’s what you need to know about our shipping process:
1. Order Processing
All orders are processed and shipped within 24 hours of purchase during business days.
2. Shipping Method
Your orders ship directly from our location—no drop shippers or warehouses are involved, ensuring you receive your items quickly and efficiently.
We offer worldwide shipping via postal services, with post office pickup options available.
3. Local Pickup
If you're nearby, you’re welcome to pick up your order directly from our garage!
4. Contact Us
If you have any questions or need assistance, don’t hesitate to reach out to us at magiaworldwide@gmail.com. We’re here to help!
return policy
At Magia, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return policy below.
1. Eligibility for Returns
You may return items within [7 Days] from the date of receipt.
Items must be unworn, unwashed, and in their original condition with tags attached.
2. How to Initiate a Return
To initiate a return, please follow these steps:
Contact our customer service at magiaworldwide@gmail.com or call +972506867866 to request a return authorization.
Provide your order number and details of the item(s) you wish to return.
3. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item sent, defective item).
We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.
4. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [insert number of days, e.g., 7-10 business days].
5. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
Gift cards
Final sale items
Items marked as non-returnable at the time of purchase
6. Exchanges
If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
7. Contact Us
If you have any questions or need further assistance regarding returns, please contact us at:
Email: magiaworldwide@gmail.com
Phone: +972506867866
Address: Haegoz 5, Kiryat Ono, Israel 5551447